🗂️ IT Officer (Digital Asset Manager) — Kirklees Council

Huddersfield | September 2018 – March 2021 (Full-Time & Part-Time)

I worked as part of the web team at Kirklees Council, contributing to the ongoing administration, maintenance, testing, and development of both internal and external digital platforms. This role combined full-time and part-time positions alongside university study, providing valuable experience in managing public sector web infrastructure.

🛠️ Responsibilities & Key Skills

• Form & Content Management: Built user workflows using Firmstep, and maintained content across WordPress, Kentico, and static websites.
• Technical Support: Assisted clients, managed user privileges, and resolved a wide range of software issues.
• Compliance: Maintained adherence to style guides, accessibility standards, and GDPR requirements.
• Issue Escalation: Collaborated with developers to escalate and resolve technical issues efficiently.
• Time Management: Balanced project responsibilities effectively while prioritizing urgent tasks and supporting multiple stakeholders.